Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that refund processing times may vary depending on your bank or payment provider, but typically take 3-5 business days to reflect in your account.

To cancel an order, please contact our customer service team immediately with your order number. We recommend checking your order status in your account dashboard before requesting cancellation, as orders in "Processing" status can be canceled while those marked as "Shipped" cannot.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be:

• In its original condition
• Unused and unworn
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Certain items are exempt from being returned, including:

• Personalized or custom-made products
• Underwear and swimwear for hygiene reasons
• Items marked as final sale

To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong item shipped or defective product). Return shipping costs are the responsibility of the customer unless the return is a result of our mistake.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund, please contact us with the following information:

• Your order number
• The date of your purchase
• The amount of the expected refund
• The payment method used

We will investigate the matter and keep you informed throughout the process. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.

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